SHIPPING POLICY

We ship our packages out via USPS Priority Mail. Priority shipping within the United States will cost $12. Express Shipment within the United States is $35. Orders typcally ship within 5-7 business days of receiving payment. Orders require 2-3 business days for delivery after it ships depending on its destination.
Shipping confirmation and tracking are available via email as soon as your order ships.

EXPRESS SHIPMENTS

All express Shipments are processed by 5 pm EST. Once an express shipment is placed please contact Diamond Virgin Hair Company to verify we have received your request.

INTERNATIONAL ORDERS

Diamond Hair Company is not responsible for any fees (customs fees or taxes) associated with your shipment upon delivery.
We do NOT refund shipping charges for orders returned.

OUR RETURN POLICY

NO RETURNS. EXCHANGES OR STORE CREDIT, ONLY NO EXCEPTIONS. We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. The items must be mailed for exchange in its original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included.
If you want to exchange an item you will need to call our customer service number.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed).

IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Diamond Hair E-Gift Card. Diamond Hair does not issue store credit for the original shipping charges.

Gift Cards and hair products are considered Final Sale and cannot be returned for store credit.

With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

• Items must be sent back within 7 days of the delivery date. 
  
• Items must be unworn, unwashed, intact, and have original tags attached. 
• E-gift cards and hair products non-returnable.
• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not sent, your return may experience issues in processing.
  
  
• When sending back items from multiple orders, you must have an order packing slip for each applicable order.
  
  
• All returns are refunded via store credit in the form of a Diamond Hair E-Gift Card.
  
  
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  
  
• Returns are processed within 5-7 business days after your item(s) are delivered to us.
  
  
• Damaged, defective, or incorrect items must be reported within 7 days of delivery.         
•                                          
• Returned-to-Sender & Refused Packages

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  
  
• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  
  
• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  
  
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history 
• An irregular or excessive returns history involving worn, altered, washed, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Diamond Hair items sent to our Distribution Center will be discarded upon receipt.

Items meeting the above conditions may be returned within 7 days of the receipt for an exchange.

Returning By Mail

For U.S. Domestic customers, we recommend that you return using USPS.com. For International customers, you may return by mail.  All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. 

Mail your return items to our Returns Department at the address stated below:

Diamond Hair
5324 W 16th St 
Speedway, IN 46224

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Diamond Hair E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: Diamond Hair Co is not responsible for returns until they reach our Distribution Center in Speedway, IN. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Diamond Hair will not issue store credit for your returns.