(877) 574-7747Mon - Fri 9am - 6pm Sat & Sun 9am - 3pm
We ship our packages out via USPS Priority Mail. Priority shipping within the United States will cost $12. Express Shipment within the United States is $35. Orders will ship within 5-7 business days of receiving payment. Orders require 2-3 business days for delivery after it ships depending on its destination.
Shipping confirmation and tracking are available via email as soon as your order ships.
All express Shipments are processed by 5 pm EST. Once an express shipment is placed please contact Diamond Virgin Hair Company to verify we have received your request.
Diamond Hair Company is not responsible for any fees (customs fees or taxes) associated with your shipment upon delivery.
We do NOT refund shipping charges for orders returned.
NO RETURNS, EXCHANGES ONLY NO EXCEPTIONS. We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. The items must be mailed for exchange in its original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included.
If you want to exchange an item you will need to call our customer service number.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed).
Items meeting the above conditions may be returned within 3 days of the receipt for an exchange.
1. Items must be in its original condition as stated above
2. Ship back for exchange within 3 days of receipt